COVID-19 TEMPORARY CLOSURES
Updated: Mar 24
Dear Royal Elite,
We send you a warm greeting hoping you and your loved ones are safe and healthy.
At this moment our hotels are operating normally following the international prevention measures. Until today, we do not have any suspected cases in none of our resorts. However due to the unprecedented events taking place globally and in order to continue to offer our members the best service possible as always, we've been informed of the temporary closing of our resorts Sandos Cancun and Sandos Finisterra from Wednesday, the 25th of March 2020, until April 30th 2020 and from Saturday, the 28th of March 2020, until April 30th 2020 accordingly. Our resort Sandos Caracol has been closed from today Monday 23th, 2020 until April 30th 2020.
Update March 24th, 2020: we've been informed that our resort Sandos Playacar will also have a temporary closing from the 28th of March 2020, until April 30th 2020.
As we have informed before, your reservations can be rescheduled or your deposits can be relocated into membership payments. The new dates can be temporary in case you do not have a confirmed new date for traveling.
Once again, we appreciate your preference and the opportunity to continue creating unique and unforgettable Sandos and Royal Elite Experiences for you and your family. Stay safe. Our best wishes. Honestly, Royal Elite Vacation Club