• Royal Elite Vacation Club

Reopening and temporary closures extension. Important Info. ENG


Dear member, we want to inform you that, unfortunately, our hotels Sandos Cancun and Sandos Caracol Eco Resort, will not be able to open its doors until August 1st, 2020. But, we are pleased to announce that the official re-opening of our hotels Sandos Playacar and Sandos Finisterra is on July 1st, 2020, complying with all the safety and hygiene regulations to guarantee your well-being and that of all our guests.

If you had a reservation for Sandos Cancun or Sandos Caracol in July 2020, your stay will be relocated to Sandos Playacar, just a few minutes from your original reservation. It is situated within the exclusive Playacar residential complex, in front of an incredible white sand beach in Playa del Carmen and extremely close to the city center!

Our team at Sandos Playacar will go above and beyond to assist and take care of you, receiving you with a welcome amenity and doing everything possible to ensure you have an unforgettable stay. Please contact us through the usual Customer Service channels to confirm the details of your reservation.


Or directly with your reservations agent.


Our phone services have been partially restored in an service schedule from 9:00 am to 5:00 pm Cancun, Mexico's time.

  • Mexico: (984) 873 4493

  • Argentina 0800 122 0429

  • Canada & USA:  844 992 8339

  • Otro país: +52 (984) 873 4493


Dear member, it is a pleasure to announce that the reopening of Sandos Playacar and Sandos Finisterra will be on July 1st, 2020. We know that the wait has been long, but we are more prepared than ever to welcome you and make your vacation an unforgettable experience.

During the time we have been away, we have been doing maintenance work throughout the hotel, so upon your arrival you will find the hotel in optimal condition. We have also been training and adapting to a new way of delivering our services to ensure your well-being and that of all our guests.

We are looking forward to welcoming you again and providing an incredible vacation through our facilities, services, and entertainment for you and your loved ones. A new way to vacation consciously and responsibly, but with the same experiences and the same commitment on our part to offer the highest quality of standards.

See you soon!

Sandos Playacar & Sandos Finisterra


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