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Royal Elite Membership Benefits

Learn more about the great perks and benefits of Royal Elite Vacation Club membership. Royal Elite members enjoy access to exclusive facilities and areas along with the luxury accommodation options in all of the Sandos all inclusive resorts in Mexico, and Spain.

 
Member
Areas
Special
Rates
Best
Rooms
 

Sandos Caracol

Eco Resort

Benefits

  • Royal Elite bracelet.*

  • Preferred Treatment at the Reception.

  • Preferred All Inclusive Rates.

  • Special rates for children 0-2 years (free), 3-12 years (50% discount), 13-17 years (30% discount).

  • Exclusive VIP Concierge.

  • À La Carte Breakfast & Lunch served at Los Lirios Restaurant.*

  • Exclusive Access to the Royal Elite Beach Club that offers the following services:
    -International Drinks, Snacks, and Free Internet Service.*
    -Infinity Pool with a Swim Up Bar, Lounge Chairs, and Waiter Service.*
    -Private Beach Area with Sun Beds and Lounge Chairs.*

  • Access to Select Club (Adults Only Section).

  • Access to Beach Select Club (Adults Only Section)

  • Free Wi-Fi Access in designated areas.

  • Special Amenities in the room.

  • Bathrobes and slippers in the room.

  • 2 Beach Towels per adult in the room (at the pool's towel section)

  • 42'' LCD, via Satellite (Exclusive in Royal Elite Section)

  • Ipod Station in the room (Exclusive in Royal Elite Section)

  • Free Wi-Fi Access in the room (Exclusive in Royal Elite Section)

  • 24 Hour Room Service (Royal Elite Section and Select Area only)

  • Preferential Reservations in our À La Carte Restaurants.

  • Special pricing on Golf and Yachts (If included in your Membership).

  • Special pricing on Excursions (Making the reservation with your Royal Elite Concierge and/or with the Hotel’s authorized Tour Operator).

  • Special pricing on Ground Transportation (Airport-Hotel-Airport).

  • 10% Discount in the Hotel Shops when paying in cash (Only selected merchandise)

  • Up to 25% Discount in the SPA.

  • 30% Discount on the À La Carte Wine List.

  • 30% Discount on Romantic Dinners.

  • 30% Discount on Day Pass for Members and Guests.

  • 50% Discount on Phone Calls from your room.

  • Simultaneous use of Sandos Caracol and Sandos Playacar (transportation not included and upon availability)

  • 3 VIP Referral Cards.

  • (The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Cancun

Lifestyle Resort

Benefits

  • Royal Elite bracelet.*

  • Preferred Treatment at the Reception.

  • Private Check-in at the Royal Elite Reception by the lobby (8 am to 8 pm)

  • Preferred All Inclusive Rates.

  • Special rates for children 0-2 years (free), 3-12 years (15% discount), 13-17 years (15% discount)

  • Exclusive VIP Concierge (8 am – 4 pm)

  • Premium Bar located on the 6th floor exclusive for Royal Elite Members (Coffee-Break 7 am – 12 pm / Bar Premium 12 pm – 8 pm)

  • Bar Two located at the beach area for members only (9 am – 5 pm)

  • Welcome Amenities in the room.

  • Sleepers and Robes in the room.

  • Access to the SPA Areas (Jacuzzi, Steam Room & Sauna)

  • Wake-up Call Service with optional Tea or Coffee (Upon request with your Concierge or Hotel Operator)

  • 24 hour Room Service Menu (exclusive Royal Elite Menu 11 am – 11 pm)

  • Free Wi-Fi Access in designated areas.

  • Special pricing on Golf and Yachts (If included in your Membership)

  • Special pricing on Seek & Go Excursions.

  • Special pricing on Seek & Go ground transportation (Airport-Hotel-Airport)

  • 10% Discount on the Hotel Shops when paying in cash (Only selected merchandise)

  • Up to 25% Discount on the SPA.

  • 30% Discount on the À La Carte Wine List.

  • 30% Discount on Romantic Dinners.

  • 50% Discount on Laundry Service.

  • 50% Discount on Phone Calls from your room.

  • Simultaneous use of Sandos Playacar and Caracol, subject to availability (transportation not included)

  • 3 VIP Referral Cards.

  • (The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Playacar

Beach Resort

Benefits

  • Royal Elite bracelet.*

  • Preferred Treatment at a Private Reception.

  • Preferred All Inclusive Rates.

  • Special rates for children 0-2 years (free), 3-12 years (50% discount), 13-17 years (30% discount)

  • Exclusive VIP Concierge.

  • À La Carte Breakfast served at Il Piemonte Restaurant.

  • Exclusive Access to the Royal Elite VIP Club & Movie Theatre Las Orquídeas.*

  • Access to Premium Club (Adults only section)

  • Free Wi-Fi Access in designated areas.

  • Access to the Exclusive Royal Elite Pool with Sun Beds and Waiter Service.*

  • Private Beach Area with Sun Beds, Lounge Chairs, and Waiter Service.*

  • Special Amenities in the room.

  • Bathrobes and slippers in the room.

  • 2 Beach Towels per adult in the room.

  • 42'' LCD, via Satellite (Exclusive in Royal Elite Haciendas Section)

  • Clock Radio in the room (Exclusive in Royal Elite Haciendas Section)

  • Free Wi-Fi Access in the room (Exclusive in Royal Elite Haciendas Section)

  • 24 Hour Room Service (Exclusive Royal Elite Menu).

  • Preferential Reservations in our À La Carte Restaurants.

  • Special Pricing on Golf and Yachts (If included in your Membership).

  • Special Pricing on Excursions (Making the reservation with your Royal Elite Concierge and/or with the Hotel’s authorized Tour Operator)

  • Special Pricing on Ground Transportation (Airport-Hotel-Airport)

  • 10% Discount in the Hotel Shops when paying in cash (Only selected merchandise)

  • Up to 25% Discount in massages of the SPA.

  • 15% Discount in Beauty treatments and services of the SPA.    

  • 30% Discount on the À La Carte Wine List.

  • 30% Discount on Romantic Dinners.

  • 30% Discount on Day Pass for Members and Guests.

  • 50% Discount on Phone Calls from your room.

  • Simultaneous use of Sandos Playacar and Caracol (transportation not included and upon availability) *

  • 3 VIP Referral Cards.

  • (The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Finisterra

Los Cabos

Benefits

  • Royal Elite bracelet.*
  • Preferred Treatment at the Reception.

  • Preferred All Inclusive rate.

  • Special rates for children 0-2 years (free), 3-12 years (50% discount), 13-17 years (30% discount)

  • Exclusive Butler.*

  • Access to Tortuga Beach Club exclusive for Royal Elite members open from 10:30 am to 6:00 pm where you can enjoy the special service of your beach butler and the Bali beds.*

  • Access to Bali beds exclusive for Royal Elite members in principal pools (Making the reservation one day before with Butler at ext. 40202 or 40203)*

  • Access to VIP Relaxing Pool from 8 am to 8 pm, serving international drinks and exclusive waiter and Bar service from 10 am to 6 pm.                     

  • Free Wi-Fi access in designated areas and in your room.

  • Free access to the SPA areas (Jacuzzi, Steam Room & Sauna) - previous reservation required (ext. 30601)

  • Welcome amenities, bathrobes, and slippers in the room.

  • 24 Hour room service.

  • Preferential reservations dinner in our Á La Carte Restaurants. (Making the reservation with Customer Service or Butler at ext. 40202 or 40203 before 3:30 pm)

  • Special pricing on excursions (Making the reservation with the Activities desk)

  • Special pricing on Golf and Yachts (If included in your Membership; previous reservation required)

  • Special Pricing on Ground Transportation (Airport-Hotel-Airport; previous reservation required)

  • Up to 25% Discount at the SPA.

  • 25% Discount on the laundry service.    

  • 30% Discount on the Á La Carte wine list.

  • 30% Discount on romantic dinners.

  • 30% Discount on Day Pass for Members and their guests.

  • 50% Discount on phone calls from your room.

  • 3 VIP Referral Cards.

  • (The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Monaco

Beach Hotel

Benefits

  • Black bracelet.

  • Preferential treatment at reception.

  • Pool towels.

  • Turndown service.

  • Bathrobes and slippers.

  • VIP amenities.

  • Special Kit of aromatherapy, vinotherapy, aloe.

  • Bottle of wine cava brut nature.

  • VIP liquor (3 bottles 1/2 L).

  • Minibar service.

  • Daily minibar replacement.

  • Kettle coffee / tea set.

  • Express coffee capsules.

  • Access select club lounge.

  • Safety deposit box included.

  • Free access to the spa circuit and wet areas.

  • Up to 25% discount on treatments and massages.

  • 25% discount on transfers to the airport.

  • 50% discount phone calls.

  • 30% discount a la carte bottles of wine.

  • 10% discount Hotel Logo shop.

Sandos Papagayo

Beach Resort

Benefits

  • Black bracelet.

  • Preferential treatment at reception.

  • Ocean view.

  • Suite upgrade (subject to availability).

  • Pool towels.

  • Turndown service.

  • Candies and treats for children upon arrival.

  • Bathrobes and slippers.

  • VIP amenities.

  • Special Kit of aromatherapy, vinotherapy, aloe.

  • Bottle of wine cava type 2 (courtesy)

  • VIP liquor (3 bottles 1/2 L)

  • Minibar service.

  • Daily minibar replacement.

  • Kettle coffee / tea set.

  • Express coffee capsules.

  • Use of exclusive Royal Elite areas.

  • Priority in special reservations.

  • Safety deposit box included.

  • Free admission to the spa circuit and wet areas.

  • Up to 25% discount on treatments and massages.

  • 50% discount phone calls.

  • 30% discount a la carte bottles of wine.

  • 10% discount Hotel Logo shop.

Sandos El Greco

Beach Resort

Benefits

  • Black bracelet.

  • Preferential treatment at reception.

  • Ocean view (subject to availability).

  • Pool towels.

  • Turndown service.

  • Bathrobes and slippers.

  • VIP amenities.

  • Special Kit of aromatherapy, vinotherapy, aloe.

  • Bottle of wine cava type 2 (courtesy).

  • VIP liquor (3 bottles 1/2 L).

  • Minibar service.

  • Daily minibar replacement.

  • Kettle coffee / tea set.

  • Express coffee capsules.

  • Priority in special reservations.

  • Safety deposit box included.

  • Up to 25% discount on treatments and massages.

  • 50% discount phone calls.

  • 30% discount a la carte bottles of wine.

  • 10% discount Hotel Logo shop.

Sandos San Blas

Nature Resort

Benefits

  • Black bracelet.

  • Preferential treatment at reception.

  • Ocean view.

  • Suite upgrade.

  • Pool towels.

  • Turndown service.

  • Candies and treats for children upon arrival.

  • Bath robes and slippers.

  • VIP amenities.

  • Special Kit of aromatherapy, vinotherapy, aloe.

  • Bottle of wine cava type 2 (courtesy)

  • VIP liquor (3 bottles 1/2 L)

  • Strawberries with chocolate.

  • Minibar service.

  • Daily minibar replacement.

  • 30% discount Room service with VIP menu.

  • Kettle coffee / tea set.

  • Express coffee capsules.

  • Priority in special reservations.

  • Safety deposit box included.

  • Free admission to the spa circuit and wet areas.

  • Free admission to the environmental reserve.

  • 20% discount Green Fee.

  • Up to 25% discount on treatments and massages.

  • 50% discount phone calls.

  • 30% discount a la carte bottles of wine.

  • 10% discount Hotel Logo shop.

Sandos

Benidorm Suites

Benefits

  • Preferential treatment in Front Desk.

  • Pool towels.

  • Free Wi-fi.

  • TV 32" LCD.

  • Bath robes and slippers.

  • Bottle of wine cava type 2 (courtesy)

  • Coffee / tea amenities.

  • Minibar service.

  • VIP attentions.

  • Special discounts on excursions.

  • Discounts on transportation sevice (airport/hotel)

  • Wellness center.

  • Up to 25% discount on treatments and massages.

  • 30% discount a la carte bottles of wine.

 

Contact

Carretera Puerto Juarez-Chetumal Km. 295, Quintanaroo 77710, Playa del Carmen, Mexico

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Reservations Department

 

  • Email address: reservas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4492

  • Telephone No. from Argentina 0800 122 0429

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4492

  • Fax: + 52 (984) 873 4496

 

 

Member Service Department

 

  • Email address: customerservice@royalelite.com

  • Telephone No. from Mexico: (984) 873 4493

  • Telephone No. from Argentina 0800 122 0429

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4493

  • Fax: + 52 (984) 873 4496

 

Financial Department

 

  • Email address: finanzas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4494

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4494