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Privacy Policy

Privacy and protection of personal data 

 

Welcome to Royal Elite Vacation Club. Protecting your personal data and privacy is important to us, which is why, according to the existing laws; we guarantee the protection of your privacy and personal data. 

 

This Privacy Notice, entered into by Royal Elite Vacation Club and its representatives and / or affiliates, and the owner of the information, sets forth the manner in which your information will be processed by Royal Elite Vacation Club, as well as the purpose for which it was collected, in accordance with articles 15 and 16 of the Federal Law on the protection of personal data held by private persons (The 'Law').

 

Responsible for the protection of your Personal DataKilómetro 295 Carretera  Chetumal - Cancún, Playa del Carmen, Municipio de Solidaridad, Estado de Quintana Roo, CP. 77710, así como Paseo Xaman Ha, Condominio Playacar, Playa del Carmen, Municipio de Solidaridad, Estado de Quintana Roo y Boulevard Kukulán, Zona Hotelera, SM.53,L.37-1, Sección A, Km. 14, Cancún, Quintana Roo, México, CP. 77500,  

 

Royal Elite Vacation Club, S.A. Of C.V., with address at Carretera Chetumal Puerto Juárez,
Kilometer 295, Chetumal- Cancún, Playa del Carmen, Solidaridad, Estado de Quintana Roo, CP. 77710, as well In Paseo Xaman Ha, Condominium Playacar, Playa del Carmen, Solidaridad, Quintana Roo, Boulevard Kukulán, Zona Hotelera, SM. 53,L,37-1, seccion A, 14 Km. Cancún, Quintana Roo, México, Zip Code. 777500. hereinafter Royal Elite Vacation Club is responsible for processing your personal data information in accordance with this Privacy Notice, and is duly
protected according to the provisions of administrative, technical and physical security,
established in law, to protect it from possible damage, loss, alteration or unauthorized access.

 

PURPOSE OF THE TREATMENT OF PERSONAL DATA

  • Personal Data held by Royal Elite Vacation Club will be used for

  • Provision of lodging services.

  • Provision of restaurant services.

  • Provision of catering services.

  • Provision of tourist and commercial services.

  • Vacation club membership.

  • Timeshare membership.

  • Report on new services, products or events related to the above services, including sending advertising and newsletters.

  • To fulfill obligations related to previous services.

  • Evaluate quality and service.

  • Internal analysis of services.

  • In general, in order to comply with the obligations we have contracted with the Guest, based on a civil contract such as the Lodging Services.

​​

The holder may exercise the rights of access, rectification, cancellation or opposition with respect to the personal data that concern him or her, in accordance with what is established in article 28 of the law, or to revoke the consent granted for that purpose.

 

For this, it is necessary to send the request in the terms that the Law in its Article 29 marks to person in charge of our Department of Personal Data Protection, located at the address or, to the following telephone number: 9848734444, or via email to privacy.mx@royalelite.com which we ask to confirm via telephone to guarantee its correct reception.

 

On the other hand, we make you aware that your data may be transferred to other entities, national or foreign, in order to fulfill the purposes for which you have provided your data. In this sense your information may be shared with all the companies that are on our website.

In the event that we do not obtain your express opposition to your personal data being transferred in the form and terms described above, we understand that you have given your consent tacitly for it.

In case you do not want to receive promotional messages from us, you can send us your request through the aforementioned e-mail address.

 

SENSITIVE DATA

Royal Elite Vacation Club will collect and process certain sensitive data. Sensitive personal data will be those related to disabilities, medical requirements or any other necessary to provide a better service, applying additional security measures to further protect them.

Royal Elite Vacation Club undertakes that sensitive personal data will be treated with strict security and confidentiality.

 

TRANSFER

Royal Elite Vacation Club may transfer personal data in its possession to third parties subcontracted or related to the provision of services, for advertising purposes or market research.

 

LIMITATION OF USE AND DISCLOSURE OF PERSONAL DATA

To limit the use of your personal data, please send an email to privacy.mx@royalelite.com addressed to the Department of Personal Data that indicates the limitation to the use of your desired data.

 

MEANS TO EXERCISE ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)

 

In order to access the personal data that Royal Elite Vacation Club owns, as well as to rectify them in case they are inaccurate or incomplete, or to cancel or oppose their treatment for certain purposes, please submit a written request addressed to our Department of Personal Data at privacy.mx@royalelite.com containing the following information:

 

  • Name of the member. 

  • Address of owner or email address to communicate response upon request.

  • Documents that prove identity or authorization to represent you on the application.

  • Description of personal data on which an ARCO right is intended to be exercised.

  • Any other element that allows the location of the personal data and attention to the request.

 

MEANS TO REPEAL CONSENT

You may at any time revoke the consent given to Royal Elite Vacation Club to process your personal data by sending a written request addressed to our Department of Personal Data to privacy.mx@royalelite.com which clearly details the data regarding which revokes his consent.

 

PERSONAL INFORMATION OF MINORS AND PERSONS WHO ARE IN THE CONDITION OF INTERDICTION OR DISABILITY ESTABLISHED BY LAW

 

Some of the data we deal with include personal data of minors, persons in a state of interdiction or disability established by law. For the processing of such data we require the consent of the parents or guardians.

 

The exercise of the rights of Access, Rectification Cancellation and Opposition may be carried out through the person exercising parental authority, guardianship or representation of the incapable.

 

SECURITY MEASURES

Royal Elite Vacation Club recognizes the value of your personal data and has implemented security measures that prevent its use for purposes other than those authorized as well as its alteration, loss, theft or access by third parties. Measures include the use of specialized computer programs, staff training and the adoption of internal data protection policies.

 

Should you object in any way to the use of your data pursuant to this privacy notice, please communicate it by sending an e-mail addressed to privacy.mx@royalelite.com to the Personal Data Department.

 

EXCEPTIONS:

In addition, and in accordance with articles 10, 37 and others relative of the law and its regulations, Royal Elite Vacation Club, shall be exempt from the obligations regarding consent to the processing and transfer of its data when:

 

I. It is provided for in a Law;

II. The data appears in sources of public access;

III. Personal data is subject to a previous disassociation procedure;

IV. Is intended to fulfill obligations arising from a legal relationship between the holder and the person responsible;

V. There is an emergency situation that can potentially harm an individual in his person or in his property;

VI. They are indispensable for medical care, prevention, diagnosis, health care delivery, medical treatment or management of health services, as long as the holder is not in a position to grant consent, under the terms established in the General Health Law and other applicable legal provisions and that such processing of data is carried out by a person subject to professional secrecy or equivalent obligation, or:

1. A resolution of competent authority is issued.

2. When the transfer is accurate for the recognition, exercise or defense of a right in a judicial process and

3. When the transfer is accurate for the maintenance or fulfillment of a legal relationship between the responsible and the holder.

 

IDENTIFICATION OF COOKIES:

The Royal Elite Vacation Club website uses "cookies" as a technology that allows you to store small encrypted texts that are stored on the computer or device of the user that you have accessed.

 

In Royal Elite Vacation Club we use “cookies” for the following cases:

 

1. Oriented to guarantee the possibility of making reservations through our website.

2. Those oriented to manage their use on our website.

3. The purposes of a statistical fine do not keep individualized information.

4. To be able to identify you if you have responded to a campaign and also be able to offer you the offers indicated in the campaign.

5. In case you are a recurring visitor, searches can be saved so browsing is easier for you, or any other browse directed to the same purpose.

 

Third-party advertising cookies.

 

We use third party advertising technology aimed at presenting the notices on our website or on the web of third parties that we are related to. The information is completely dissociated and no personal data can be obtained from you based on this method.

 

In addition, we inform you that, except in the case of session IDs for reservations, all other information is dissociated, not collected and collected by Royal Elite Vacation Club in a central system, being information that is purely located on your computer.

 

Royal Elite Vacation Club does not use cookies to obtain more information than you have voluntarily authorized us to have.

 

Informed of the above, you can, through your browser, accept or not the cookies that you receive when you connect to a certain webpage to authorize or reject it, for that, depending on the browser you have, you can configure it to set the options you decide to perform on your computer.

 

NOTICE OF CHANGES TO PRIVACY NOTICE

This Privacy Notice may be amended at any time to comply with legislative updates, case law, internal policies, and new requirements for the provision of Royal Elite Vacation Club services or any other cause. In such case, the modifications will be available on our website www.royalelite.com.

Contact

Carretera Puerto Juarez-Chetumal Km. 295, Quintanaroo 77710, Playa del Carmen, Mexico.

Tel: +52 (984) 8734492

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Reservations Department

 

  • Email address: reservas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4492

  • Telephone No. from Argentina 0800 122 0429

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4492

  • Fax: + 52 (984) 873 4496

 

 

Member Service Department

 

  • Email address: customerservice@royalelite.com

  • Telephone No. from Mexico: (984) 873 4493

  • Telephone No. from Argentina 0800 122 0429

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4493

  • Fax: + 52 (984) 873 4496

 

Financial Department

 

  • Email address: finanzas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4494

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4494